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Meeting Planning Services

Frequently Asked Questions

  • How do I connect to the workshop?
    Registered participants will receive an e-mail from Houston Meeting Info prior to the workshop with virtual platform connection information.
  • I cannot get into the workshop using the RingCentral application. What should I do?
    Try using the web browser option to connect.
  • I am using a Mac and cannot get into the meeting. What should I do?
    Try using a different web browser to connect.
  • I am connected to VPN and cannot get into the meeting. What should I do?
    Disconnect from VPN and then connect to RingCentral from a browser rather than downloading the RingCentral application.
  • My screen is blank. What should I do?
    Close all windows, log off, and log back in using the application or the browser.
  • I cannot hear the presentation. What should I do?
    Ensure you have selected to use the computer’s audio feature. Try the phone call-in option, using one of the numbers provided to you in the login information you received.
  • How do I ask a question?
    Use the chatbox or raise hand option to ask a question.
  • Whom do I contact for additional questions?
    Send additional questions to MeetingInfo@hou.usra.edu.
  • How do I use Gather.town?
    How to use Gather.town  
Note: All electronic submission forms are part of the Meeting Portal, which requires users to set up a personal profile to access our electronic forms (setting up a profile is quick and easy, requiring only a few minutes of your time).